Our Response to COVID-19
April 2021 - UPDATE
Closed again. Online shopping is available. Please call if you require any assistance - our phones are monitored during our regular store hours.
March 8, 2021 - UPDATE
Reopened our doors to customers after lockdown started on Nov. 28.
May 25, 2020 - UPDATEPHASE 1: COVID-19 Crisis REOPEN w/LIMITED CAPACITY
Our storefront is now open from 10 am to 5 pm, Monday to Saturdays and closed on Sundays.
If you choose to visit the store, please adhere to the COVID-19 policies and refrain from touching surfaces within the store and stay socially distanced as per government standards.
We are working to keep everyone safe as we ease back into this 1st stage of business.
Our online store is still available, if you prefer to purchase products from the convenience of your home, with Contactless Pick-Up and Contactless Deliveries in place. We will also still be available by phone or email.
March 23, 2020 - UPDATE
Over the last few weeks, the COVID-19 crisis has continued to escalate and in light of current conditions, our store-front will be closed for any regular store hours, until further notice. Please note, you will still be able to shop at your convenience on our online store and arrange a Contactless Local Delivery. We will also still be available by phone or email.
In recent weeks, there has been a rise in the number of requests for futon mattresses required for self-isolation areas. If you need to set up a quarantine or self-isolation area and need to pick-up a mattress ASAP, you can call or email to make arrangements for a Contactless Pickup. We will do our best to accomodate your need.
*Most futon mattresses easily fit into the back of a car.
Our website and social media platforms will continue to be updated as necessary and as always, feel free to reach out to us at email@example.com.
Stay healthy and safe,
East West Futons / Owner
March 17, 2020
Over the last few weeks, East West Futons has been closely monitoring the rapidly-changing situation around the COVID-19 (coronavirus) pandemic, with an eye to protecting the wellbeing of our customers and staff.
In response to the current crisis, East West Futons has been taking steps to clean all surfaces in our store and to practice safe-distancing protocols to protect those who visit our store and our employees. As well, we are also making changes to our local delivery practices to implement ‘Contactless Delivery’, in order to adhere to these same protocols.
In regards to shipping outside of the Toronto (GTA) area, we are monitoring this on a daily basis and working to keep our customers informed of any changes to product shipments as they occur.
As of March 18, we will be adjusting our in-store business hours (see below) until further notice and will continue to monitor and make additional changes in accordance to the recommendations provided by local health departments and Canadian experts.
Our website and social media platforms will continue to be updated as required, with additional details or changes as they arise, and our online store will remain available to shop at your convenience. Feel free to reach out to us at firstname.lastname@example.org or give us a call…we would love to hear from you!
We look forward to the days ahead when we can return to business as usual with this crisis behind us.
East West Futons / Owner
New Store Hours:
Sunday & Monday - Closed
Tuesday - Saturday - 11:00 - 5:00